Privacy Policy

1. Introduction

Welcome to Inertial Flight Support ("IFS", "Company", "we", "our", or "us").

At Inertial Flight Support, we recognize the importance of protecting the privacy, confidentiality, and security of personal information entrusted to us by our clients, aircraft operators, crew members, passengers, business partners, vendors, and website visitors.

As a provider of aviation operational support services, including Flight Dispatch, Flight Support, Overflight and Landing Permit Coordination, Aviation Consultancy, Ground Handling Coordination, and Operational Risk Management, we routinely process information necessary to facilitate safe, compliant, and efficient aviation operations.

This Privacy Policy explains how we collect, use, process, store, protect, transfer, and disclose personal information obtained through:

• Our website: www.inertialflightsupport.com
• Email communications
• Client engagements
• Permit applications
• Operational coordination activities
• Aviation consultancy assignments
• Business relationships with operators, vendors, and regulatory authorities

This Privacy Policy is intended to comply with applicable laws, including the Digital Personal Data Protection Act, 2023 (India), and industry best practices relating to data privacy and information security.

2. Information We Collect

Depending upon the nature of our services, we may collect and process the following categories of information:

A. Personal Information

• Full name
• Email address
• Telephone number
• Mobile number
• Job title
• Organization name
• Business address
• Nationality

B. Aviation Operational Information

• Aircraft registration details
• Aircraft type and specifications
• Flight schedules
• Flight plans
• Route information
• Operational requirements
• Airport coordination information
• Dispatch-related records

C. Crew Information

Where necessary for operational support and permit processing, we may collect:

• Crew names
• License details
• Passport information
• Visa information
• Crew nationality
• Contact details
• Medical certificate information where required by authorities

D. Passenger Information

When required for regulatory approvals, charter operations, humanitarian missions, or permit applications, we may collect:

• Passenger names
• Nationality
• Passport details
• Travel itinerary information

E. Financial Information

• Billing information
• Invoice details
• Tax registration details
• Payment-related information

F. Website Information

When visiting our website, we may automatically collect:

• IP address
• Browser type
• Device information
• Website usage statistics
• Referral URLs
• Cookie information

3. How We Collect Information

We collect information through:

• Website contact forms
• Email correspondence
• Telephone communications
• Service agreements
• Permit application documents
• Aviation operational documentation
• Vendor onboarding processes
• Client onboarding procedures
• Regulatory submissions

Information may be provided directly by clients, operators, crew members, authorized representatives, or third-party service providers acting on behalf of the client.

4. Purpose of Processing Personal Information

We collect and process information solely for legitimate aviation business purposes, including:

Flight Dispatch Services

• Flight planning
• Route analysis
• Weather monitoring
• NOTAM monitoring
• Flight following

Flight Support Services

• Ground handling coordination
• Fuel arrangements
• Slot coordination
• Crew logistics
• Airport services

Permit Services

• Overflight permit applications
• Landing permit applications
• Diplomatic clearances
• Special regulatory approvals

Aviation Consultancy

• Operational advisory services
• Regulatory compliance support
• OCC setup consultancy
• Dispatch process development
• Aviation business consulting

Contract Administration

• Service delivery
• Customer support
• Billing and invoicing
• Contract management

Regulatory Compliance

• Civil aviation requirements
• Government authority requests
• Legal obligations
• Safety and security requirements

5. Legal Basis for Processing

We process personal information based on one or more of the following lawful grounds:

Consent

Where individuals voluntarily provide information and consent to its use.

Contractual Necessity

To fulfill contractual obligations associated with aviation support services.

Legal and Regulatory Obligations

To comply with requirements imposed by:

• Civil Aviation Authorities
• Airport Authorities
• Customs Authorities
• Immigration Authorities
• Government Agencies

Legitimate Business Interests

To operate, improve, and secure our services while maintaining efficient aviation operations.

6. Information Sharing and Disclosure

We do not sell personal information.

Information may be shared only when necessary to provide services or comply with legal requirements. Recipients may include:

Aviation Authorities

• Directorate General of Civil Aviation (DGCA)
• Civil Aviation Authorities worldwide
• Air Navigation Service Providers

Airport Authorities

• Airport Operators
• Airport Authorities
• Slot Coordinators

Aviation Service Providers

• Ground handlers
• Fuel suppliers
• Catering providers
• Security service providers

Government Authorities

• Immigration authorities
• Customs authorities
• Border control agencies
• Defense authorities where required

Operational Partners

• Aircraft operators
• Charter brokers
• Trip support providers
• Aviation consultants

All disclosures are limited to information necessary to perform the required services.

7. International Data Transfers

Due to the international nature of aviation operations, information may be transferred across jurisdictions. Where personal information is transferred internationally, Inertial Flight Support will take reasonable measures to ensure that appropriate safeguards are in place and that information remains protected in accordance with applicable laws.

8. Data Retention

We retain personal information only for as long as necessary to:

• Deliver services
• Meet contractual obligations
• Comply with legal requirements
• Meet regulatory retention obligations
• Resolve disputes
• Maintain business records

Retention periods may vary depending on the nature of the information and applicable regulatory requirements. Upon expiration of applicable retention periods, information will be securely deleted, anonymized, or destroyed.

9. Data Security

Protecting information is a core priority for Inertial Flight Support.

We implement appropriate technical, administrative, and organizational safeguards, including:

• SSL/TLS encrypted website communications
• Secure hosting infrastructure
• Access control systems
• Password-protected environments
• Role-based access controls
• Data backup procedures
• Security monitoring measures
• Employee confidentiality obligations
• Vendor security requirements

While we strive to protect all information, no electronic transmission or storage system can be guaranteed to be completely secure.

10. Cookies and Website Technologies

Our website may use cookies and similar technologies to:

• Improve website functionality
• Understand website usage
• Enhance user experience
• Monitor website performance

Users may modify browser settings to reject cookies; however, some website features may not function correctly if cookies are disabled. For further details, please refer to our Cookie Policy.

11. Your Privacy Rights

Subject to applicable law, individuals may have the right to:

Access

Request information regarding personal data held by us.

Correction

Request correction of inaccurate or incomplete information.

Withdrawal of Consent

Withdraw consent previously provided for processing activities.

Deletion

Request deletion of personal information where legally permissible.

Grievance Redressal

Submit complaints regarding the handling of personal information.

Requests may be submitted to: privacy@inertialflightsupport.com. We may require verification of identity before processing requests.

12. Children's Privacy

Our services are intended for aviation professionals, businesses, and organizations. We do not knowingly collect personal information from individuals under the age of 18. If such information is identified, it will be removed in accordance with applicable laws.

13. Third-Party Websites

Our website may contain links to external websites. Inertial Flight Support is not responsible for the privacy practices, content, or security of third-party websites. Users are encouraged to review the privacy policies of any external sites they visit.

14. Grievance Officer / Data Privacy Contact

For privacy-related inquiries, complaints, corrections, deletion requests, or data protection concerns, please contact:

Privacy Officer
Inertial Flight Support
Email: privacy@inertialflightsupport.com
Website: www.inertialflightsupport.com

15. Changes to This Privacy Policy

We reserve the right to update, amend, or revise this Privacy Policy from time to time to reflect changes in legal requirements, operational practices, technological developments, or business needs. Any updates will be posted on this page with the revised Effective Date.

Continued use of our services following publication of updates constitutes acceptance of the revised Privacy Policy.

16. Contact Us

For questions regarding this Privacy Policy or our privacy practices, please contact:

Inertial Flight Support
Email: info@inertialflightsupport.com
Privacy Email: privacy@inertialflightsupport.com
Website: www.inertialflightsupport.com

Inertial Flight Support – Delivering Reliable Aviation Solutions with a Commitment to Privacy, Security, and Operational Excellence.